Consumers register complaints over Telecom services.

Unlike for other services, many people know little if any about their rights as mobile phone users, resulting into massive abuse of consumer rights for the telecommunication services in Uganda.

This was evident at this year’s World Consumer Rights day that focused on the services of telecoms under the theme “Fix our phone rights”.

Taking part in the first ever Telecom Consumer’s parliament organized by the Uganda Communication Commission (UCC)as part of the activities to mark the day,  the Uganda Consumer Protection Association unveiled incredible concerns of Mobile phone consumers.

The concerns of the mobile phone users mainly rotated around the right to Privacy, the users’ security and unfair charges.  

The executive director Uganda Consumer Protection Association, Sam Watasa revealed that subscribers to Telecommunication  networks in Uganda lose up to 500 Million US Dollars a year due to dropped calls, deceitful withdrawn of airtime, charges on unsolicited for messages among other fees.

Petitioning the Information Communication and Technology(ICT) minister Nyombi Tembo and the Uganda Communication Commission (UCC) on before of the Consumers, Watasa accused the service providers for neglecting their responsibilities which creates a poor relationship between them and the consumers.

“When you drop a call you actually pay for it, I can prove you that, by giving you a bill that shows that dropped calls are charged, so how much we lose collectively as all consumers across all network has a figure of 500 million dollars, it may be on a higher side but ….we are losing money and we must get that money back”-Watasa.

 But officials from telecom companies were quick to distance the report saying though call drop rates exist they don’t lead to such alarming losses. The service providers also noted that the Ugandan Market is making life hard as their infrastructure is always vandalized. However they maintain that they are working hard to rectify the problems raised.

With these challenges and concerns in the sector, the consumer is left with one option of waiting for the action by the authorities as the ICT minister promised to work on the petition in conjunction with the regulator body Uganda Communication Commission.

“On quality of services, privacy and security of the services this is the major concern to all of us the policymakers, regulatory agencies, and ultimately you the consumers, that should be the focus for us as stakeholders to discuss and move the industry forward”-Nyombi.

The World Consumer Rights Day is an important occasion for mobilizing citizen action. It is the 31st World Consumer rights Day anniversary since this day was first observed in 1983.





HIV positive Women with disabilities decry stigma

As the women across the global marked the International Women’s Day last week, it emerged that those in Uganda especially ones with physical disabilities have challenges in accessing HIV/AIDS treatment and other services. And this undermines the enjoyment of their Right to health care.

 In one of their activities to mark this important day for the Women Movement, a group of women dubbed as the Pan African Positive Women Coalition highlighted that their colleagues with disabilities do not easily access the medical attention as they are supposed to, because of stigma.

This revelation is unfortunate because international treaties like the UN convention on the Elimination of all forms of discrimination against women recognize that women should not be sidelined in any way when it comes to issues of Health, education and other opportunities.

Whereas the global drive is to ensure universal access to treatment, women with Disabilities living HIV/AIDS are still disadvantaged when it comes to accessing medication and this is mainly attributed to the stigmatization.

Members of the Pan African Positive Women Coalition reported that Women with Physical Disabilities are stigmatized by their own family members, health workers and the general Public when they try to seek HIV/AIDS services.

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A Representative of Women with disabilities at the Pan African Positive Women Coalition, Betty Kwagala says that many of the HIV/AIDS programs do not cater for women with disabilities yet they are also prone to catching the virus. While others are already living with the deadly virus, she adds.

Kwagala who also works with The AIDS Support Organization Uganda (TASO) says in addition to the fact that Women with disabilities are sexually active, they are also vulnerable to rape, domestic violence and other factors that fuel the HIV infection.

Because of the special needs for the Women with disabilities, many deaf women or those with visual impairment across the African continent cannot access treatment, information materials and other HIV/AIDS services like voluntary Counseling and Testing. This is because the HIV programs are designed without putting into consideration of the disadvantaged categories.

“For example, if your services are in the third floor of a building, and you do not have an access ramp and you do not have a lift (elevator) how do you expect me to go there?” Kwagala asked.

There is a problem of language barrier, suppose I am deaf and I want to access your services and you cannot communicate in sign language how are you going to support me? She added

“So Lawmakers my request is let sign language be a national language of sorts, at least every hospital should have staff trained in sign language to support ladies who are deaf”. Kwagala  


Now the most unfortunate situation is when a Woman with disability can access the service but she is limited by the attitude of the service provider. Kwagala says that some health workers ask unfair questions to these women regarding their sexuality that could have led to the HIV infection.

Kwagala who is also disabled says that there is increasing negative attitude by service providers, they look at women with disabilities as if they do not indulge in sex.

 “They ask so many questions, are you also sexually active? And if you are pregnant it gets worse, you are asked who impregnated you? So we end up being isolated. We do not access Elimination of Mother to Child Transmission services because we fear being stigmatized more by service providers  in Hospitals ”-Kwagala noted

The chairperson of the Coalition Glaris Abiero Ojwang says today many women are vulnerable to Gender based Violence and other challenges that fuel the epidemic which calls for specific interventions by respective African governments.

Ojwang said that although the African Union (AU) declared that governments were going to increase up to 50% of their annual budgets that has not been implemented. She adds that it’s time that there is a strong African women’s voice that follows up on these commitments.

 “We are looking at actively engaging  the issue of treatment because we are alive ourselves about 15 to 20 something years because of treatment, we realize that the issue of access to treatment is still a challenge particularly to the women with disability and women in rural areas”-Ojwang said.